Submitting a Log File

If you complete a scan and remove items and find there are still malware issues, you can receive technical support.

Recommendation: we recommend that you first make sure your malware database is up-to-date. Refer to the Database Updates section of the About page.

New malware threats

There are situations when new malicious software is released and, in some cases, these cannot be removed from your computer. If you should run into problems removing items you can email a log to our support team so that we can assist you. In this way our database is updated and then sent out to other customers so we can continue to offer the most current counter-measures to malicious software.

If you have purchased ParetoLogic Anti-Virus PLUS you can create and send a log file. To begin, you need a connection to the Internet.

To save a log file:

1. In Main window click Backup.
2. Click Save Log File.
3. Use the drop-down box in the Save In field to locate a destination for the file.
4. Click Save.

To submit a log file:

1. In Main window click Backup.
2. Click Email Log File.
3. A log file is generated and a window is displayed.
4. Follow the instructions required to send the email.

If you have issues with your email application, you can send the attachment manually.

To submit a log file manually:

1. In Main window click Backup.
2. Click Save Log File.
3. Use the drop-down box in the Save In field to locate a destination for the file and click Save.
4. Open your email application, type a description of the problem, and attach the log file.

If you do not have a registered version of ParetoLogic Anti-Virus PLUS, see How to Register.

See also:

Technical Support

Removing Items