Submitting a Log File

If you complete a scan and remove items and find there are still spyware issues, you can receive technical support.

Recommendation: we recommend that you first make sure your spyware database is up-to-date. Refer to the Database Updates section of the About page.

New spyware threats

There are situations when new malicious software is released and, in some cases, these cannot be removed from your computer. If you should run into problems removing items you can email a log to our support team so that we can assist you. In this way our database is updated and then sent out to other customers so we can continue to offer the most current counter-measures to malicious software.

If you have purchased ParetoLogic Anti-Spyware you can create and send a log file. To begin, you need a connection to the Internet.

To generate a log file:

1. In the left panel of the Main window, click Anti-Spyware and then select the Backup link.
2. Click Logs.

A window opens displaying the log file that was generated.

To submit a log file:

1. In the left panel of the Main window, click Anti-Spyware and select the Backup link.
2. Click Email Log Files.
3. A new log file is generated and a window is displayed. Click the Open button.
4. Your email application will open with the attachment and instructions. Read the instructions, fill out the necessary information, and click the Send button.

If you have issues with your email application, you can send the attachment manually.

To submit a log file manually:

1. In the left panel of the Main window, click Anti-Spyware and select Backup.
2. Click the Logs button.
3. Right-click the most recently created log file and select Send To | Desktop (create shortcut).
4. Open your email application, type a description of the problem, and attach the log file from the desktop.

If you do not have a registered version of ParetoLogic Anti-Spyware, see How to Register.

See also:

Technical Support

Removing Items